Experience & certifications

I operate and maintain a bare-metal hypervisor fleet (OCI on OCI substrate) across multiple regions and availability domains, and support API endpoint provisioning for upcoming regions.

• Piloted a phantom ticket auto-resolver adopted team-wide: 70% of that category automated and 45–55% less handling time per ticket.
• Rebuilt and standardized runbooks and knowledge articles: ~60% fewer escalations.
• Patched and upgraded hypervisors across production fleets with zero unplanned downtime, pre/post health checks and full compliance records.
• Automated quota-grant processing: under 2 minutes per request.
• On-call SME on NOC/LSE major-incident bridges across regions: triage, impact assessment and post-incident follow-up.
• Engineering an AI-driven ops agent in Python with precision/recall targets, QA loops and human-in-the-loop handling.
• Fleet hardening: least-privilege enforcement, credential-hygiene audits and vulnerability remediation.
• CI/CD for ops tooling (canary, automated tests, rollback) and KPI/SLO dashboards: availability, MTTR, error rates and automation coverage.

Cloud infrastructure and migration projects. Current project: the infrastructure for a platform that digitizes tracking of ~3,500 slot machines (networking, compute, mTLS database, Java/Tomcat runtime and deployments).

See case study →

Research assistant working with Python, and active member of the Nearshore Cyber and Project Aramis cybersecurity community.

Production systems across a mixed Windows/Linux estate of 500+ servers, focused on patching reliability, automation and SLA adherence.

• Patched and upgraded 500+ servers Windows and Linux within scheduled windows, keeping 85–90% fleet patch compliance.
• Bash and PowerShell automation that shortened patching windows and reduced unplanned downtime.
• Configured and managed VMs on VMware ESXi for manufacturing production systems.
• Authored runbooks and incident documentation standardizing resolution across multiple OSes.